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The Oxford Collection Covid-19 Prevention Policy

Whilst we’ve adapted our offering and daily approach, our mission is to preserve and deliver a personalised, luxury experience.

We have a dedicated Head of Health & Safety for our little group of restaurants and hotels who will support and continually adapt our Covid-19 protocols and procedures. Detailed risk assessments have been carried out, in line with Government guidelines, and will be under constant review to protect our guests and our employees. We are available at all times to answer any questions you may have regarding hygiene and safety.

With the UK slowly coming out of lockdown, our outdoor seating is now bookable online. Outdoor tables of up to 6 people from different households are currently possible, two households can share a table of any size. For bookings of more than 6 people please contact us direct. From May 17th indoor dining along with hotel stays will again be possible…

 

Cleaning and Disinfectant Policy

♦ We maintain the most scrupulous of cleaning practices as standard. Our new regime relates to frequency, high attention areas, and social distancing.

♦ Hand sanitiser units are readily available throughout our properties, for all guests to use freely.

♦ Our team of room attendants now patrol guest areas on a regular, timetabled basis, paying particular attention to frequent-contact surfaces.

♦ Our cleaning products and protocols meet country-specific guidelines for approved effective use against viruses and bacteria.

♦ We have activated higher fan speeds to increase the ventilation rate, this will pull in fresh clean external air to enhance the air exchange within the building.

♦ All air filters and ventilation ducts have been replaced with new where possible and/or sanitised.

♦ Windows and doors will remain open where possible to promote airflow and to increase room ventilation

 

Our Restaurants

♦ All our restaurants have glorious, spacious and well-spaced outside terraces which have been covered where possible.

♦ Up to 6 people from different households are able to dine together, two households can share a table of any size.

♦ Guests entering our properties must wear face coverings. These can be removed once you are seated at a table but must be worn when visiting the toilets.

♦ All food and drink must be ordered from, and served at, a table.

♦ In line with government regulations, we require all guests to register their details to assist with COVID-19 contact tracing. On arrival, a poster will be on display asking you to download the ‘NHS Covid-19 App’ and a QR code to scan and register your details.

♦ Seating capacity has been reduced slightly in order to preserve distancing between tables. Custom-designed screens have been installed where possible, providing a welcome and intimate atmosphere.

♦ You’ll find hand sanitiser dispensers readily scattered around our restaurants for all our guests to use.

♦ Napkins are disposable for the time being, salt and pepper mills to be provided on request and will be sterilised after each use.

♦ All of our front of house staff, including bar & restaurant servers and receptionists, will be wearing face masks at all times.

♦ We are operating a card-only policy for payment, in line with government Covid-19 guidelines and recommendations.

 

Our Hotels

♦ As ever, all rooms are thoroughly deep cleaned after each use, and fabric surfaces steam-cleaned. Some items, such as books and magazines have been removed from our bedrooms.

♦ In line with government regulations, we require all guests to register their details to assist with COVID-19 contact tracing. On arrival, a poster will be on display asking you to download the ‘NHS Covid-19 App’ and a QR code to scan and register your details (you will be asked to do this every day of your stay. Information about this can be found here on the NHS website).

♦ Some room amenities will be reduced, but all will still be available on request. In-room amenity kits will now include hand sanitiser.

♦ The frequency of room cleaning will be tailored to guests’ individual movements and requirements. In anticipation of individual guests preferences, room attendants will not enter a room during your stay unless requested to do so.

♦ Guests are encouraged to ‘check-in’ prior to their arrival, in order to minimise standing time at the reception desk.

♦ Full menus are available for room service, and our guest services team is on hand to fulfil your every request.

♦ Minibars are fully replenished, sanitised and sealed for your arrival.

♦ Room keys will be sanitised frequently. We ask that you leave your keys with us at reception when you go out.

♦ We have reduced the furniture in meeting rooms, and seating areas to preserve distance between guests.

♦ We are operating a card-only policy for payment, in line with government Covid-19 guidelines and recommendations.

 

Our Teams

♦ All of our valued employees have undertaken an individual Covid-19 risk assessment, they are fully trained to adhere to new working practices and procedures in relation to their role, and to guarantee a safe working environment.

♦ All of our staff are wearing face masks at all times, maintaining a safe distance from one another and guests, and are washing and sanitising their hands regularly.

♦ Our managers routinely prompt their teams to take frequent breaks to wash and sanitise their hands, and all staff members are provided with the appropriate PPE relative to their role.

♦ Hand sanitiser units are prevalent throughout all staff areas, we’ve given particular attention to staff entrances, exits and changing areas.

♦ There is a timed procedure for deliveries and staff are protected with the correct PPE. All deliveries are decanted and sterilised prior to use. All suppliers are continuously vetted to ensure operating procedures and standards are in accordance with our own.

♦ A detailed procedure is in place in case of a positive Covid-19 diagnosis where a guest or team member requires quarantine.

 

Our Guests

♦ In line with government regulations, we require all guests to register their details to assist with COVID-19 contact tracing. On arrival, a poster will be on display asking you to download the ‘NHS Covid-19 App’ and a QR code to scan and register your details (you will be asked to do this every day of your stay).

♦ We are operating a card-only policy for payment, in line with government Covid-19 guidelines and recommendations.

♦ If in the unfortunate case, you have any Covid-19 symptoms such as fever, cough, shortness of breath, or loss of taste and smell, we ask that you contact us, and allow us to reschedule your visit.

♦ It is important to note, that for the safety of our guests and the safety of our team, that any guests displaying symptoms consistent with Covid-19 will be requested to seek medical attention.

♦ Should you be advised to self-isolate, we will request that you check out immediately and return home. You will be refunded the balance of your stay.

Our full, most up to date, Covid-19 risk assessment can be found here.

We long to welcome you back to the fold and we endeavour to strike the same familiar balance of genuine hospitality, delicious food, an uplifting and inimitable ambience.

Rebecca Mofford
Head of Operations